Frequently Asked Questions

How can we help?

FAQ

About Us & Our Products

What is Small Moments Speech & Play?

Answermall Moments Speech & Play is a play resources brand created by Kylie Toynton, a paediatric speech pathologist with over 25 years of experience. We design and curate play packs, therapy programs, and monthly game night subscription boxes — all built around the belief that play is the most powerful way children learn, connect, and grow.

What's the difference between Unplugged Play, Play Packs, and Therapy Programs?

They're all built on the same philosophy — just different starting points depending on where your family is at. Unplugged Play is a monthly subscription box filled with expert-selected games and screen-free activities for family game night. Play Packs are one-off themed packs (bath time, calm-down time, creative play) that you can open and use straight away. Therapy Programs are in-depth, clinician-designed programs targeting specific developmental areas like language, emotional regulation, or cognitive skills, with detailed activity guides and video support.

Who designs your products?

Everything is designed or hand-picked by Kylie Toynton (B.Sp.Path, CPSP), a paediatric speech pathologist with over 25 years of experience working directly with children and families. Every product is selected because it works — not because it looks good on a shelf.

What ages are your products suitable for?

AnswerOur products span a wide range, from toddlers through to early teens. Each product description includes age guidance. If you're not sure what's right for your child, get in touch and Kylie can help you choose.

What's in a mystery box?

Each mystery box is hand-picked by Kylie from our collection of quality games, toys, books, and play resources. Every box contains at least double its price in value. The exact contents vary — that's the mystery — but everything inside is something we'd put in a play pack or therapy program. Available at $50, $75, and $100.Answer

How does the Unplugged Play subscription work?

Tell us about your family — ages, interests, what you're looking for — and we'll match you with a curated box each month. Each box includes expert-selected games, conversation starters, activities, and a few extras to make game night feel special. You can cancel or pause anytime.

How do I know which therapy program is right for my child?

Each therapy program targets a specific area of development — language, emotional regulation, sensory processing, cognitive skills, and more. The product descriptions explain what each one focuses on and what's included. If you're still unsure, contact Kylie directly and she can help you choose based on your child's needs.

Shipping, Returns & Contact

Do you ship internationally?

Currently we ship within Australia only. We're exploring options to expand in the future.

What's your returns policy?

e want you to be happy with your purchase. If you have any concerns or receive a damaged item, get in touch within 14 days of receiving your order and we'll work with you to arrange a return or exchange. See our full Refund Policy for details.

How do I contact you?

Emailinfo@smallmomentslab.com.auor use the contact form on our website. Kylie personally responds to enquiries, usually within 24–48 hours.

How do I stay updated?

Sign up to our email list for simple, practical play ideas straight to your inbox. You can also follow us on Instagram and Facebook for regular content about play, connection, and child development.

How do I stay updated?

Sign up to our email list for simple, practical play ideas straight to your inbox. You can also follow us on Instagram and Facebook for regular content about play, connection, and child development.