Parent Course Available this month. Special Discount available to subscribers!

FAQ's

Frequently Asked Questions

1. Do you support NDIS funding for purchases?

  • We support NDIS (National Disability Insurance Scheme) self-managed and plan-managed funding options for our products. We're committed to ensuring that children with special needs can benefit from our resources and play products.

2. Are you currently supporting agency-managed NDIS funding?

  • Currently, we do not offer support for agency-managed NDIS funding. However, we are continuously exploring ways to expand our funding options to provide the best support to our customers.

3. Do you offer kits and resources for childcare, preschools, and schools?

  • Absolutely! We understand the importance of early childhood development and learning. We offer s kits and resources tailored to childcare centres, preschools, and schools. Contact us to learn more about our educational solutions for institutions.

4. Can I purchase individual items from the subscription boxes?

  • Yes, many items included in our subscription boxes are available for individual purchase. Visit our online shop to explore our range of products and find the perfect fit for your child's needs.

5. How often do you release new subscription boxes?

  • Our subscription boxes are released every two months, each containing a carefully curated selection of toys and resources to support your child's growth and development.

6. How do I contact customer support?

  • We're here to help! You can reach our customer support team by emailing info@smallmomentslab.com.au or by using the contact form on our website. We strive to provide prompt and helpful assistance to all inquiries.

7. What if I have specific questions about my child's needs?

  • We understand that every child is unique. If you have specific questions about your child's needs and which products might be most beneficial, feel free to contact us. Our experienced team can provide personalized recommendations based on your child's developmental stage and goals.

8. Do you offer international shipping?

  • Currently, we offer shipping within Australia only. We are actively exploring options to expand our reach, so stay tuned for updates on international shipping availability.

9. Can I return or exchange products?

  • We want you to be satisfied with your purchase. If you have any concerns or receive a damaged item, do get in touch with us within 14 days of receiving your order. We'll work with you to arrange a return or exchange based on our return policy.

10. How do I stay updated with your latest offerings and resources?

  • To stay connected and receive updates about our new products, resources, and articles, follow us on social media or subscribe to our newsletter. We're passionate about sharing valuable insights and supporting you on your journey of fostering growth through play.